词刷 BrushWords 技术支持
Android 与 iPhone 版通用
遇到问题、想提建议，或者要申请删除云端数据，发邮件到 tf091@qq.com，一般两三天内回复。 写上手机型号、系统版本和 App 版本号（在「设置」最底部）会帮我更快找到原因。
常见问题
没有声音？
iPhone：检查媒体音量（不是铃声音量）。如果某种语言不出声，到「设置 → 辅助功能 → 朗读内容 → 声音」下载这门语言的语音。
Android：在 App 的「设置 → 系统语音引擎」里选 Google 文字转语音，并安装对应语言的语音数据。
锁屏后自动刷停了？
iPhone 上来电、闹钟或者打开别的音乐 App 时，自动刷会自动暂停，回到 App 点一下播放即可。拔掉耳机时也会暂停。
换手机后怎么恢复进度？
在旧手机上登录云同步（设置 → 云同步）并同步一次，再在新手机上用同一种方式登录。
Apple 登录和 Google 登录是两个不同的账号；要在 iPhone 和 Android 之间互通，两边都用 Google 登录。
导入 PDF 没有识别出单词？
扫描版 PDF 里是图片，没有文字可以提取。可以换文字版 PDF，或者把文字复制出来，用「直接粘贴文本」导入。
怎么删除账号和云端数据？
App 内「设置 → 云同步 → 删除账号与云端数据」。详见 隐私政策。
BrushWords Support
For both the Android and iPhone versions
For problems, suggestions or cloud-data deletion requests, email tf091@qq.com. We usually reply within a few days. Please include your phone model, OS version and app version (at the bottom of Settings).
FAQ
No sound?
iPhone: check the media volume (not the ringer). If one language is silent, download a voice for it under Settings → Accessibility → Spoken Content → Voices.
Android: choose Google Text-to-Speech under the app's Settings → System speech engine and install the language data.
Auto play stopped while locked?
On iPhone, auto play pauses for calls, alarms, other music apps, or when headphones are unplugged. Open the app and tap play again.
How do I move my progress to a new phone?
Sign in to cloud sync on the old phone (Settings → Cloud Sync) and sync once, then sign in on the new phone the same way.
Sign in with Apple and Google sign-in are separate accounts; to sync between iPhone and Android, use Google on both.
Importing a PDF found no words?
Scanned PDFs contain images, not text. Use a text-based PDF, or copy the text and use "Paste text" instead.
How do I delete my account and cloud data?
In the app: Settings → Cloud Sync → Delete account and cloud data. See the privacy policy.